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Thank you for choosing our resin keychains and silicone molds! We are committed to providing you with high-quality products and exceptional customer service. In the event that you need to return or request a refund, please review our Return and Refund Policy below:

1. Returns:

   • We accept returns within 14 days from the date of delivery.
   • To initiate a return, please contact me on instagram with your order details and reason for the return.
   • The item(s) must be unused, in their original condition, and in their original packaging.
   • Please ensure that the item(s) are securely packaged to prevent any damage during transit.
   • You will be responsible for the return shipping costs, unless the return is due to a product defect or an error on our part.
     
     

2. Refunds:

   • Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
   • If the returned item(s) meet the requirements mentioned above, we will issue a refund to your original payment method.
   • Please note that shipping fees and any applicable taxes or duties paid at the time of purchase are non-refundable.
   • The refund processing time may vary depending on your payment method and financial institution.
     
     

3. Damaged or Defective Items:

   • If your item(s) arrive damaged or defective, please contact us immediately with clear photos of the damaged or defective product(s) and your order details.
   • We will assess the issue and provide a resolution, which may include a replacement, exchange, or refund, depending on the circumstances.
   • Please retain the original packaging as it may be required for verification purposes.
     
     

4. Non-Returnable Items:

   • Due to the nature of our products, custom-made or personalized items cannot be returned unless they arrive damaged or defective.
   • We reserve the right to decline returns on items that have been used, damaged, or altered.

Please note that this Return and Refund Policy applies only to purchases made directly from our store. If you have purchased our products through a third-party retailer, please refer to their respective return and refund policies.

We strive to ensure your satisfaction with our resin keychains and silicone molds. If you have any further questions or concerns regarding returns or refunds, please don't hesitate to reach out to our customer support team. We are here to assist you and make your experience with us a positive one.