Shipping and Delivery
Hello! Thank you forΒ trusting our handmade products.Β We are committed to provide you with high-quality products and exceptional customer service. In this section, we will provide you with information about our shipping and delivery process from Malaysia.
Shipping Methods
We offer various shipping methods to ensure flexibility and convenience for our customers. The available options will be displayed during the checkout process. Our shipping methods include:
- Standard Shipping: This is our most affordable shipping option, which typically takes 7-14 business days for delivery.
- Express Shipping: For customers who need their orders quickly, we offer express shipping, which usually takes 3-5 business days for delivery.
- International Shipping: We also offer international shipping to customers outside of Malaysia. Please note that international shipping times may vary depending on the destination country and customs clearance processes.
Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process. We strive to provide competitive shipping rates to ensure that you receive your products at a reasonable cost.
Delivery Time
The delivery time may vary depending on your location, the shipping method selected, and any unforeseen delays caused by factors beyond our control, such as customs clearance or extreme weather conditions. Please note that the estimated delivery times provided are only estimates, and actual delivery times may differ.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment. Please allow a few hours for tracking information to become available after receiving the shipping confirmation email.
Customs and Duties
For international orders, please note that your package may be subject to customs duties, taxes, or other import fees imposed by the destination country. These additional charges are the responsibility of the recipient and are beyond our control. Customs policies and procedures vary from country to country, so we recommend contacting your local customs office for more information regarding potential fees or restrictions that may apply to your order.
Shipping Insurance and Liability
We take great care in packaging and ensuring that your order is shipped securely. However, once the package is handed over to the shipping carrier, we cannot be held responsible for any loss, theft, damage, or delays that may occur during transit. If your order arrives damaged or if there are any issues with the delivery, please contact us promptly so that we can assist you in resolving the matter.
FAQ
Q: How long does shipping take?
A: The shipping time depends on the shipping method you choose and your location. Standard shipping usually takes 7-14 business days, while express shipping takes 3-5 business days. Please note that these are estimated delivery times and actual delivery times may vary.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to customers outside of Malaysia. However, please note that international shipping times may vary depending on the destination country and customs clearance processes.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow a few hours for tracking information to become available after receiving the shipping confirmation email.
Q: Are there any additional fees for international orders?
A: International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. These additional charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information regarding potential fees or restrictions that may apply to your order.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged or if there are any issues with the delivery, please contact us promptly so that we can assist you in resolving the matter. Please retain the original packaging as it may be required for verification purposes.
If you have any further questions or concerns regarding our shipping and delivery process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and satisfactory shopping experience.